FAQ

Shipping

How much is shipping?

Standard U.S. shipping (3–5 business days) is a $4.95 flat rate, and it's free on orders over $75. Expedited 2–3 day shipping is $14.95. Local pickup at our Aventura studio is always free. See our shipping policy for details.

How fast will my order arrive?

We process orders within 1–2 business days (Monday–Saturday). Standard delivery takes 3–5 business days after that; expedited takes 2–3.

Do you ship internationally?

Not automatically — but message us and we'll arrange international shipping for your order personally.

Returns & Refunds

What is your return policy?

Unopened, unused products in original packaging may be returned within 30 days of delivery for a refund. For hygiene reasons, opened lash and adhesive products are final sale. See our refund policy for the full terms.

What about training deposits and courses?

Training deposits are non-refundable, but they can be transferred to another date or course if you notify us at least 7 days before your class. If we cancel a class, you choose between a full refund or a transfer.

How do I start a return?

Contact us with your order number and we'll walk you through it.

Training Classes

Do I need experience to take a class?

No — our Starter Workshop and Classic courses are beginner-friendly. Volume courses are best after classic training; ask us if you're unsure which fits.

Do I need a license?

Florida requires an esthetician, cosmetology, or specialty license to perform lash services on clients. You can train with us first and license after — many students do.

Are classes in person?

Yes — all classes are hands-on at our Aventura studio: 17971 Biscayne Blvd, Ste 115, Aventura, FL.

What should I bring?

Just yourself — all professional products and tools are provided during training, and starter kits are available for purchase.

Products

Are your products professional-grade?

Yes — the same adhesives, lashes, and tweezers we use on clients in our studio every day.

How should I store lash adhesive?

Upright in a cool, dry place (not the fridge). Once opened, replace every 4–6 weeks for best retention.

Studio Appointments & Client Policies

How do I book an appointment?

Book online through Vagaro — pick your artist and time from our Book Your Appointment page — or call (786) 560-9934. A valid credit or debit card is required to secure all appointments.

Is a deposit required?

Some appointments require a non-refundable deposit, which can be transferred once if you reschedule with proper notice.

What if I need to cancel or reschedule?

We ask for at least 24 hours' notice. Cancellations with less than 24 hours' notice, same-day cancellations, and no-shows are charged 50% of the scheduled service. After three late cancellations and/or no-shows, prepayment of future appointments may be required.

What if I'm running late?

Please allow extra time for traffic and parking. Arrivals more than 15 minutes late may incur a late fee — $30 with an Advanced Artist, $35 with a Top Artist — and your service may need to be shortened, rescheduled, or treated as a same-day cancellation.

How do refills work?

Refills are for existing clients only. To qualify for a standard refill, at least 40–50% of your extensions must remain, and the refill must be booked within your artist's recommended timeframe. Otherwise it may be charged as an extended refill or a full set.

Do you do fills on lashes from another salon?

Yes — and if you're new to the studio and already have extensions on, your appointment is a foreign fill, not a refill. Foreign fills take extra time to assess, blend, and correct existing work, so pricing may differ from a regular refill and is set at consultation.

What if my lashes shed?

If you experience unusual shedding from application issues, contact us within 3 days — complimentary adjustments are available within that guarantee period, and photos may be requested. The guarantee doesn't cover poor aftercare, illness, medications, excessive rubbing, swimming or steam, oily products, or natural shedding. Mini touch-ups are available within 7 days of your appointment.

Are services refundable?

Services are final sale. For product returns, see the Returns & Refunds section above. See our Studio Policies page for the complete terms.